Returns

OUR RETURNS POLICY

You have 14 days from the date you receive your item to initiate a return. Please note that you are responsible for any return shipping costs.

To qualify for a return, the item must be unused, unworn, with tags attached, and in its original packaging, in the same condition as when you received it. Be sure to include the original order number with your return.

Offside Collective is not liable for returns until they arrive at our warehouse. We cannot issue refunds for lost returns, so we strongly recommend obtaining proof of delivery when shipping your return.

Processing times may vary depending on the shipping carrier. While we aim to handle your return or exchange as quickly as possible, please allow some time for the process to be completed.

To start a return, contact us at info@offsidecollective.co.uk.

We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exchanges

We are offering exchanges, contact us at info@offsidecollective.co.uk.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can fix the issue for you. Contact us at info@offsidecollective.co.uk.

Legal Disclaimer

Offside Collective is committed to ensuring that its products are sent on time, and is responsible for sending any purchased items on the schedule. However, once the product has been sent, it is then the responsibility of the courier to complete the delivery of the purchase, and of the customer to report any problems. Offside Collective can also not be held accountable for delivery failures due to circumstances beyond our control.